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Case Studies

Real projects. Better decisions. Clearer outcomes.

These examples show how experienced building advice can help identify the real issue, prioritise work and prevent unnecessary cost.

38 years of building industry experience

Registered Building Practitioner in Victoria

Site visits in Victoria by arrangement

Remote advice Australia-wide

Case Study - Newport

Finding the cause after three years of failed repairs.

Visible staining extending across multiple floorboards.
The challenge
The owners noticed a water stain forming on the living-room floor soon after purchasing their townhouse. Over the following three years they spent thousands of dollars on attempts to rectify the problem. A roof plumber, window fabricator and leak-detection company each attended and advised that the problem had been fixed, but the leak continued to worsen.
Build Support approach
Marco started again with the history of the problem. He worked methodically through the symptoms, previous repair attempts and assumptions made by others. This led him to a different likely cause. He then arranged for an appropriate contractor to attend and address the identified issue.
The outcome
The contractor attended the following week. According to the client, the leak that had caused three years of expense and frustration was resolved.
Staining concentrated beside the external opening.

“We purchased a townhouse in Newport three years ago and quickly noticed a water stain forming on our living-room floor. We spent thousands trying to rectify the problem. A roof plumber, window fabricator and leak-detection company all attended, carried out work and told us the problem was fixed, only for the leak to worsen.

A friend referred us to Marco at Build Support. From the beginning, we could tell he was extremely knowledgeable. He approached the issue from a completely different angle. Like a doctor, he methodically worked through a series of questions to narrow down what the issue could and could not be.

Everyone else had been on the wrong track. Marco identified the likely cause, arranged for one of his preferred contractors to attend the following week and, after three years of dealing with the leak and the frustration, our problem was solved.

We cannot thank Marco enough and would happily refer him to anyone dealing with a similar building issue.”

Mitch
Newport, Victoria
Staining concentrated beside the external opening.
Damage continuing across the bathroom threshold.
The wider extent of visible floor discolouration.

Savings and outcomes described above are reported by the clients concerned. They reflect those projects and are not a general promise of results.

Property rectification - Myrtleford

Turning an overwhelming list into a workable plan.

Essential

Work affecting safety, weather protection and further damage

Supporting

Work that must happen before or alongside the essential items

Later

Improvements that can safely wait for a later stage

The challenge
After purchasing a rural property in north-east Victoria, the owners were faced with numerous building issues and no clear way to prioritise them.
Build Support approach
Marco considered the owners' future plans and practical requirements, then helped separate essential work from non-essential improvements. He provided guidance on material selection, tools, trades and access equipment, and remained available when the owners or their trades needed clarification.
The outcome
The owners gained a staged plan and could move through the work more confidently. They report saving thousands of dollars by choosing appropriate materials, using the right trades and completing work in a more logical order.

“After purchasing a rural property in north-east Victoria four years ago with numerous building issues, we were overwhelmed by how we were going to tackle the problems.

Based on a referral from a friend, we found Marco at Build Support, who was exactly who we needed to help with our projects.

Marco has guided us through the journey of rectifying the issues. He set up a plan to prioritise essential work over non-essential work. By asking pertinent questions about our future plans and requirements, he helped us make cost-effective material selections and advised us on the tools, trades and access equipment needed for each task.

Most importantly, he has always been available for a quick conversation with us or the trades, or to provide a sketch when we get stuck, enabling us to keep the project moving.

We have enjoyed our journey with Build Support and intend to keep using the service until our project is complete. Build Support has saved us thousands of dollars by helping us make the right decisions, use the right materials and engage the right trades.”

Simon
Myrtleford, Victoria
Home upgrades - Far North Queensland

Confidence with major upgrades and practical DIY work.

Solar upgrade

Air-conditioning

DIY guidance

The challenge
The homeowners were considering significant upgrades to their solar and air-conditioning systems. They later wanted to insulate their garage door themselves and needed practical guidance on products, tools and installation.
Build Support approach
Marco explained the advantages and disadvantages of the available solar and air-conditioning options, helping the owners select economical solutions. For the garage-door project, he identified the required materials and tools, suggested where they could be sourced and provided installation guidance and diagrams.
The outcome
The homeowners report saving money, gaining confidence in their major purchases and feeling equipped to complete suitable DIY work themselves.

“Marco at Build Support has provided us with advice and guidance across multiple projects at our home in Far North Queensland.

He guided us through upgrading our solar system, clearly explaining the advantages and disadvantages of the different options and leading us to select the most economical solution. He also helped with our air-conditioning upgrade, another expensive undertaking.

For our most recent project, insulating the garage door, Marco advised us on the materials and tools required, where best to purchase them, how to install the products and even provided detailed diagrams of the materials we needed to order.

Having Marco working alongside us has saved us money, given us peace of mind with major purchases and provided the confidence to undertake suitable DIY projects.”

Esther
Far North Queensland
During construction

Coordinating a complex beam installation.

Opening two separate rooms into one involved a number of coordinated processes. These videos provide a practical view of crane-assisted beam placement, the internal structure and temporary supports used during construction.

Crane-assisted beam placement during work to combine two rooms.

Internal view of the beam installation, temporary supports and surrounding structure.

Need an experienced view of your own project?

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