Clear advice at every stage of your building project.
Planning a build or renovation, making decisions during construction, or trying to resolve a defect? Build Support Services gives you practical guidance from Marco Tonelli, a Registered Building Practitioner with 38 years of industry experience.
Founder and Principal Building Adviser
- 38 years of building industry experience
- Registered Building Practitioner in Victoria
- Site visits in Victoria by arrangement
- Remote advice Australia-wide
Building decisions are easier when you know what matters.
A building project can become confusing and expensive very quickly. Quotes may not be directly comparable, important details can be overlooked and different trades may offer conflicting advice.
Build Support helps you understand the situation, identify the important questions and decide on a practical next step. The advice is based on real building experience and explained clearly, without unnecessary jargon.
Advice before, during and after construction.
Set the project up properly
Clarify the scope, compare quotes, understand likely costs and identify decisions that should be made before contracts are signed or work starts.
Keep the project moving
Get experienced input on sequencing, materials, workmanship, variations and decisions that may affect cost, quality or progress.
Work out the real problem
Work through leaks, defects, delays, failed repairs or unclear responsibility and determine the most sensible next step.
Practical support for real building decisions.
Planning and pre-construction guidance
Start with a clearer scope, better questions and a more realistic understanding of the work ahead.
Read moreQuote, budget and scope review
Understand what is included, what may be missing and where assumptions or allowances could create additional cost.
Read moreTechnical advice and second opinions
Get an experienced view on materials, construction methods, sequencing, workmanship or a decision that does not feel right.
Read moreProject support and problem-solving
Find a practical way forward when work has stalled, costs are increasing or a building issue is difficult to understand.
Read moreAdvice focused on your project, not the next sale.
Build Support Services is paid by its clients for advice. It does not use the consultation to sell a building contract or product. The purpose is to help you understand your options and make informed decisions.
Where an engineer, building surveyor, lawyer or specialist trade is required, Marco will explain why that expertise is needed. The client remains free to choose and engages that provider directly. Build Support does not guarantee third-party work, and any known commercial relationship or potential conflict will be disclosed.
Finding the cause after three years of failed repairs.
A homeowner had spent thousands of dollars trying to resolve a persistent water leak. Several contractors had attended and carried out work, but the leak continued to worsen.
Marco approached the problem methodically, challenged the earlier assumptions and identified a different likely cause. The client reports that a contractor attended the following week and the long-running leak was resolved.
Mitch, Newport"After three years of dealing with a water leak and the frustration, our problem was solved."
What clients say the advice was worth.
A workable plan for a rural property
Marco helped a homeowner prioritise numerous building issues, select appropriate materials and identify the right trades and equipment.
Simon, Myrtleford"Build Support has saved us thousands of dollars by helping us make the right decisions, use the right materials and engage the right trades."
Confidence with major home upgrades
Advice on solar, air-conditioning and a DIY garage-door insulation project helped the homeowner compare options, control costs and proceed with confidence.
Esther, Far North Queensland"Build Support has saved us money, given us peace of mind and the confidence to undertake our DIY projects."
Savings and outcomes described above are reported by the clients concerned. They reflect those projects and are not a general promise of results.
Four steps from question to next step.
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Tell us what is happening
Send a short description of the project, the decision you are facing and any relevant plans, quotes, photos or documents.
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Marco reviews the request
Marco considers the information and recommends the most suitable consultation or review option.
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Consultation
Meet by phone, video or on site, depending on the issue, location and agreed scope.
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Practical next steps
Leave with a clearer understanding of the issue, the important questions and what should happen next. Written follow-up is provided where included in the agreed service.
Most consultations happen by phone or video.
The plans, quotes and photos are open on both sides, so you can work through the detail together. Site visits are available in Victoria where the issue is best understood in person.
38 years on building sites, now focused on helping homeowners make better decisions.
Marco Tonelli has worked across residential and commercial building for nearly four decades. He created Build Support Services because homeowners are often asked to make major financial and technical decisions without an experienced building professional on their side.
His approach is practical and methodical: understand the situation, separate the symptoms from the likely cause, explain the risks and identify the next sensible step.
Plans on the table, work underway, or a problem you cannot explain?
Send Marco a short summary and the relevant documents. He will review your request and recommend the most useful next step.