Privacy Policy

About this policy

Build Support Services, ABN 37 117 598 679, respects your privacy and is committed to handling personal information responsibly. This policy explains the information we collect, why we collect it, how it may be used or disclosed and how you can contact us about your information.

Information we may collect

We may collect your name and contact details; property location and project information; information submitted through forms; plans, quotes, contract extracts, reports, photographs and files you provide; records of consultations and correspondence; invoice and payment information; website usage and analytics information; and other information reasonably required to assess or provide the agreed service.

Payment information

Payment card details are processed by the selected payment provider and are not stored directly by Build Support Services unless expressly stated.

How information is collected

Information may be collected when you use the website, submit an enquiry, send documents, communicate by phone or video, attend a site consultation, engage Build Support Services or interact with emails and analytics.

Why information is used

We may use information to assess and respond to enquiries; recommend, quote and deliver services; review project information; arrange consultations; process payments; maintain business records; improve the website; meet legal, insurance and regulatory obligations; and protect our rights and systems.

Disclosure

Information may be disclosed where reasonably necessary to technology, hosting, email, secure storage, accounting and payment providers; professional advisers and insurers; a specialist or trade with your knowledge or instruction; or government and regulatory bodies where required by law. Build Support Services does not sell personal information.

Overseas storage and services

Some technology providers used for hosting, email, secure file storage, accounting and payments may store or process information outside Australia. Where that occurs, we take reasonable steps to ensure the provider handles the information consistently with Australian privacy requirements.

Security and retention

Reasonable steps are taken to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is retained only for as long as reasonably required for the service, business records, insurance and legal obligations, then securely deleted or de-identified where practical. No online system can be guaranteed completely secure.

Access and correction

You may ask to access or correct personal information held about you by contacting Build Support Services. We may need to verify your identity before completing a request.

Cookies and analytics

The website may use essential cookies and analytics tools to understand website use and improve performance. You can restrict cookies through your browser, although some functions may be affected.

Complaints

If you have a privacy concern, contact Build Support Services using the details below. We will review the concern and respond within a reasonable period.

Contact

Build Support Services
ABN 37 117 598 679
Email: marco@buildsupport.com.au
Phone: 0412 842 324

See also the Terms of Engagement.